Solutions Engineer

Forest Admin is hiring!

About

Forest has been designed to help developers save time and to provide business teams with a tool tailored to their operations. We’ve developed a "back office as a service" allowing any web-based company to skip all the design, development and maintenance of their back office.

Technically speaking, Forest is an open-source plugin which analyses your data models and automatically generates an admin API on which business teams can work on. We designed the entire architecture of our product in order never to access our clients’ data, thereby creating a new class of product in the SaaS world.

How big is the market? All apps need a back office, which means we can have an impact on virtually … all web related businesses! We’re currently on-boarding more and more fast-growing companies (ex. Qonto, Heetch, Carbon Health…) at an incredible pace and are looking to accelerate our expansion.

As our Lead Solutions Engineer, you will become the technical point of contact for our clients throughout their journey with Forest to ensure they have the most seamless developer experience with our platform.

What you will do

  • Work with our clients' developers through our Live chat, Github and Slack channels to find technical solutions to their implementation issues.
  • Provide timely responses on advanced technical support tickets in coordination with the Dev team.
  • Take ownership of our technical support procedures to resolve issues more quickly
  • Maintain and enrich our technical knowledge base in Gitbook (https://www.forestadmin.com/doc/) to give our clients maximum autonomy

What we are looking for

  • Proven 2+ year coding experience.
  • Strong technical and troubleshooting skills.
  • Experience providing technical support across different stacks (Node, Ruby, etc.).
  • Ability to remain articulate and composed in all interactions with clients.

Why you should apply

  • Open-source environment
  • Close to a developer community which comes from different stacks
  • Opportunity to take part in the creation of a new class of SaaS products
  • Exciting time to join the core team a fast paced startup
  • Competitive salary
  • Equity
  • Strong company values and team ethos
  • Cool offices located in the Silicon Sentier (75010, Paris)
  • Great team events

Additional Information

  • Contract type: Full-Time
  • Location: Paris, France (75010)