Customer Success Manager

Forest Admin is hiring!

About

Forest has been designed to help developers save time and to provide business teams with a tool tailored to their operations. We’ve developed a "back office as a service" allowing any web-based company to skip all the design, development and maintenance of their back office.

Technically speaking, Forest is an open-source plugin which analyses your data models and automatically generates an admin API on which business teams can work on. We designed the entire architecture of our product in order never to access our clients’ data, thereby creating a new class of product in the SaaS world.

How big is the market? All apps need a back office, which means we can have an impact on virtually … all web related businesses! We’re currently on-boarding more and more fast-growing companies (ex. Qonto, Heetch, Carbon Health…) at an incredible pace and are looking to accelerate our expansion.

Today we’ve just cracked our global acquisition strategy and we’re in need of a strong profile to join our Customer Success team to take part in our customers' onboarding, adoption, retention and overall success

What you will do

As part of the Customer Success Team, you are in charge of accompanying a portfolio of new and existing clients along their journey with Forest to ensure they capture the most value in our platform.

  • Oversee the onboarding of new high potential accounts and ensure their successful implementation
  • Manage the revenue of an account portfolio and be responsible for upselling while preventing churn or contraction
  • Monitor client health metrics to maintain a high NPS
  • Identify new promising client use cases that can generate new business opportunities
  • Provide Product feedback to the Team on client feature requests
  • Provide or coordinate high-quality technical support on operational and functional issues

What we are looking for

  • 2+ years experience in a similar position ideally in a B2B SaaS environment
  • Coding experience (previous experience, side project or training/ coding bootcamp)
  • Ability to quickly understand a company's processes
  • Born problem solver
  • Strong prioritization and multitasking skills
  • Fluent in both French and English, with excellent verbal and written skills
  • Excellent client contact skills, ability to remain calm and composed when dealing with tough customer situations

Why you should apply

  • Opportunity to take part in the creation of a new class of SaaS products
  • Exciting time to join a fast paced startup
  • Competitive salary
  • Equity
  • Strong company values and team ethos
  • Cool offices located in the Silicon Sentier (75010, Paris)
  • Great team events

Recruitment Process

  • Preliminary call
  • Fit interview with our Customer Success team
  • Case study
  • Feedback and challenge meeting with our CEO

Additional Information

  • Contract type: Full-Time
  • Location: Paris, France (75010)
  • Salary: between 40000€ and 45000€ / year